Privacy Policy
Last updated: May 10, 2026
1. Overview
shield-agent (“we,” “our,” or “us”) is a dispute-resilience platform. This Privacy Policy explains how we collect, use, store, and protect your personal data when you use our website, dashboard, and API.
2. Data We Collect
Account data: name, email address, company name, and billing information.
Integration data: transaction identifiers, order metadata, and dispute records retrieved via OAuth connections to your payment processor, commerce platform, and helpdesk.
Usage data: IP address, browser type, pages viewed, and actions taken in the dashboard.
3. How We Use Your Data
We use your data to provide dispute-management services, generate rebuttal evidence bundles, send transactional notifications, improve our AI models, and comply with legal obligations.
4. Data Security
We encrypt data in transit (TLS 1.3) and at rest (AES-256). Cardholder data is tokenised before processing and is never sent to third-party language models.
5. Third-Party Services
We integrate with payment processors, commerce platforms, and helpdesks solely to retrieve the data needed for dispute resolution. We do not sell your data to advertisers.
6. Your Rights
You may access, correct, export, or delete your account data at any time by contacting [email protected].
7. Changes to This Policy
We may update this Privacy Policy periodically. We will notify you of material changes via email or through the dashboard.