Mastercard 4853 — Digital Goods Not Received / Dissatisfied

Network: mastercard · Code: 4853 · Channel: digital

Cardholder disputes a digital delivery (download, subscription, streaming). Evidence centers on account usage and access logs.

Required evidence

Account access log showing consumption of the digital good

Downloads, streams, or logins after purchase show the good was delivered and used.

Mastercard Chargeback Guide §3.24 — Digital Goods
Purchase confirmation email with license/key/URL

Proves the merchant transmitted the digital entitlement.

Mastercard Chargeback Guide §3.24.1
Terms of service acceptance timestamp

Binds the cardholder to refund, trial, and cancellation rules.

Mastercard Chargeback Guide §3.24.2

Cancellation / refund policy visible at checkout

Demonstrates the cardholder was on notice before completing purchase.

Mastercard Chargeback Guide §3.24.2