Visa groups its chargeback codes into four families under Visa Claims Resolution (VCR): 10.x for fraud, 11.x for authorization, 12.x for processing errors, and 13.x for consumer disputes. Evidence windows run 30 days on fraud codes and up to 120 days on most consumer codes, and legacy pre-VCR codes (30-96) still appear on older disputes.
Find the code from your dispute notice below and open it to see what the code means, the response strategy for its dispute category, the evidence checklist to gather, and the evidence window you have to submit through your payment processor. Always respond inside the window - a late rebuttal forfeits the dispute regardless of merit.